FREQUENTLY ASKED QUESTIONS - GOGGLES4U UK
GENERAL QUESTIONS
Why are your prices so low?
Controlled non-production overheads enable us to sell at such prices. Instead of spending heavily on advertising and physical outlets, we focus on offering value directly to our customers. Our low prices do not compromise quality. The quality of our frames and lenses is comparable to other retailers, and each frame is carefully evaluated before being offered online.
Do you have any stores?
We only sell online and do not operate any physical retail stores.
Do you sell other brands of glasses?
Yes, we offer a complete range of designer glasses.

View our complete designer collection here.
Where are your glasses made?
We have production facilities located in Thailand, the US, and Pakistan.
What is your contact number and/or email address?
Our Toll-Free number is 0808-168-0019 and our email address for UK customers is steve@goggles4u.co.uk.
SHIPPING & DELIVERY
Do you offer international shipping for orders outside the UK?
Yes, we offer Standard Shipping for international orders through Royal Mail. Shipping costs may vary depending on the destination and can be checked during checkout.
How long will my order take to arrive?
Standard Shipping within the UK usually takes 2–3 weeks. International orders may take approximately 3–4 weeks depending on the destination.
What shipping method do you use?
UK orders with standard shipping are shipped through Royal Mail 24-Hour Tracked service. International orders are shipped using Royal Mail International Tracked service.
Do you offer expedited shipping in the UK?
Currently, only standard shipping is available.
How much is the shipping for the UK?
Standard Shipping to the UK costs £4.95 per pair and £2 for each additional pair. You can also use the shipping calculator during checkout to get the exact shipping cost.
Will I have to pay any taxes or customs duties?
Customs duties may apply for orders delivered outside the US, UK, and Canada. Any applicable taxes or customs charges are the responsibility of the customer according to their country's import laws.
ORDERS & RETURNS
I've received my glasses but want to return them. What should I do?
Please refer to our Refund & Return Policy page for complete return instructions and eligibility details.
How can I check the progress of my order?
You can track your order status directly through your account or contact our customer support team for updates.
Is there any minimum cart value at checkout?
Yes, the minimum shopping cart value after applying discounts should be £4.00 excluding shipping charges.
PRESCRIPTION & LENSES
What info do I need to place an order for prescription glasses?
Simply select your preferred frame, verify the frame size, and enter or upload your prescription during checkout. Please ensure all prescription signs (+/-) are entered correctly before confirming your order.
How do I get a prescription?
You can get an eye examination done by your optometrist or doctor who will provide you with the correct prescription values.
Will my prescription be saved to my profile?
Yes, registered users can save their prescription details securely within their account.
Can I use my contact lens prescription to order glasses?
No, eyeglasses require a dedicated eyeglasses prescription. Contact lens prescriptions cannot be used for producing eyeglasses.
Are your lenses scratch-resistant?
Yes, all our lenses come with anti-scratch and UV protection coatings.
Do you offer prism correction?
Yes, prism correction is available. Prism charges are £5 per lens for corrections up to 5 prism.
What if glass lenses are not available in my prescription?
We do not offer glass lenses. Only plastic lenses are available.
Do lens coatings cost extra?
Standard Coatings (anti-reflective, UV and scratch resistance) £4.97

Premium Coatings (anti-reflective, UV, scratch resistance and hydrophobic) £7.97

Blue Cut Digital Protection (all premium coatings with digital screen protection) £12.47
PAYMENTS & SECURITY
How do I pay?
We accept PayPal and all major valid credit and debit cards.
Is the payment page secure?
Yes. Payments are securely processed through PayPal and we do not store any credit card details on our servers.
DESIGNER CASES & ACCESSORIES
Do glasses come with original cases and accessories?
Not all designer brands include original cases or accessories because many items are purchased in stock lots. If a designer case is unavailable, a Goggles4u case will be provided instead.

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6-9 The Square,

Stockley Park, Uxbridge

UB11 1FW, United Kingdom

Phone: (0808) 164 0580

support@goggles4u.com

© 2026 Goggles4U - Eyeglasses Super Store